People who love People are the luckiest people…

When you are working in the corporate world you do not usually have to deal with the general public at large.  There maybe a shareholders meeting here or there, a conference of some kind where the rare non-corporate person enters your realm.  But, in Real Estate you are dealing with the public and they are dealing with you in large.  You may get Mr. and Ms. corporate world coming to you for buying, renting, or selling, but they are not in their work mode when they come to see you.  Hence, abnormal psych class from college can come in handy.  Having practiced the real estate sales function for the past few years, yes, the horrendous, mortgage and sales, and foreclosure abundant news years I’ve come to learn a thing or two.  I had very few encounters in the corporate world with unethical, unlawful, mentally or emotionally challenged folk.  Now and again over fifteen years  I did encounter them.  It wasn’t difficult to navigate around them except in a couple of instances when they were my direct manager.  Lots of yoga!  In dealing with the public day in and day out, you cannot so much avoid them as you need to deal with them.  I had a manager tell me at my first job out of college that there are going to be co-workers and bosses that I will not like to work with.  But, my challenge was to find a way, a method, a mantra, that would help me deal with them because unless I am the boss and can fire someone at will, I will have to work with them.  UGH!  I thought at first.  However, time told me this was a true management technique that I needed to embrace.  First step, much like those famous Harvard Case Study management techniques is to evaluate the situation.  Step back and take an objective view of Ms. or Mr. hysterical.  Is their  reaction or behavior equal to the situation at hand? Well, rarely if ever is the behavior of someone being overly emotional equal to asking for a credit check form being filled out, or asking for references.  What to do? Okay to talk with someone more experienced with you and ask their opinion.  The terms “bi-polar” and “emotional problems” are heard frequently these days in relation to such behavior.  How much is really one or the other only a professional mental health worker will know for sure.  But, one thing is clear – remaining calm, professional and sincerely concerned is always a good choice when faced with full frontal emotional reactions that aren’t the norm.  If they continue outside of singular events, best to talk with your manager and co-workers who are also dealing with the same public for specific advise as each person’s own business has different ways of dealing with such situations.  And, when the day is done you can start to hum that very popular song made famous by Barbara Streisand as you head to your home safely – of course I mean “People who love people are the luckiest people in the world.”

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Don’t Rain on My Parade

Okay it’s here!  Or, well, it’s almost here!  Yes, my film debut is only days away.  I know you can’t wait.  #The Romantics has finally shown up in movie theaters in New York City and is due to have a larger debut later this week. This is that small, independent film that was filmed in my hometown on Long Island.  Lucky for me I got to be an extra with very little work to do but dress up for a wedding, pretend to be a guest, and oh yeah, get rained on when it was an almost unbearable 53 degrees!  That’s it.  I’ve heard that my date for the wedding, let’s call him Mr. C – is quite visible during the rain evacuation scene which is where we get rained on then run away from our guest chairs into the unknown.  I imagined Godzilla was chasing me as we had to run away.  I think you will see it in my running.  I wrote a year ago how we all get dried off by crew – oh how they spoiled us!  But, getting back to the rain scene – if you see a tall bald man run off, I’m right next to him. In fact I think I’m running away directly behind him and of course am sitting next to him during the wedding scene.  I have a dark brown printed jacket and black skirt on.  I was one of only a few women who wore panty hose. I actually carried a second pair with me and tried to sell it off at one point when I saw so many women chivering.  I almost had a few takers – I hear #Josh Duhamel was considering it.  All in all, it was great day for me.  While I was there I felt safe and forgot about some of my trials and tribulations of off-screen life.  Everyone should have one of those days from time to time and getting paid for it just adds a bonus.

I won’t lie – I wish the one day turned into two or three as it did for some other local extras. But, I guess I didn’t have the look of the day – for after the wedding scene.  You see my hair frizzes, and or curls with heat, humidity, dampness. If you happen to go, drop me a note here and let me know if you can see a blonde woman in a brown printed jacket and black skirt running away next to a tall bald man.  It’s your homework so go ahead and give it  your best shot.  I look forward to hearing about your reviews of the movie. Once I do get to see it, of course, I will write more.  For now, the excitement is almost overwhelming for me – well not really but that is what acting is all about.  Gotcha!

Managing Client Expectations – Part 3

While I wrote the full article which appeared last week in “The Daily Dog”, I broke it into three easy to read pieces for this blog.  Below is part 3 with a link to the full article as it appeared.

Negotiate the Out.

There should always be an out clause.  Companies put them in, agencies put them in and independent consultants should too.  You never know what is going to happen in the short or long term but you want to be prepared when something does.  Compromising on fees, or expectations is a waste of time and money – yours specifically.  Luckily I haven’t had this happen often at all but some people I know have had abusive clients.  Some people will say well its part of what they pay me for and they put up with it.  If you see your client belittling their staff, or bullying them, do you think that it stops there? There is always a good reason that a corporations messaging whether online or offline isn’t clear.  If they are screaming at you to get them more clients, more contracts and aren’t giving you the actual time to attain such things it maybe time to use the out.  If they then are sending you dozens of emails each day and ranting that they haven’t seen any results in the first week of work and you’ve already exposed them to Fortune 500 companies through seminars, or conferences for new business opportunities maybe it’s time to use the out.  If you and your client are so diametrically opposed to what reality really is – then sometimes it’s best for you to walk away without further injury.  Then when the client doesn’t comply completely with your out clause that is just another indication of why their competitors are winning more attention and sales.  Corporate culture starts at the top and good business practices start from within.

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