People who love People are the luckiest people…

When you are working in the corporate world you do not usually have to deal with the general public at large.  There maybe a shareholders meeting here or there, a conference of some kind where the rare non-corporate person enters your realm.  But, in Real Estate you are dealing with the public and they are dealing with you in large.  You may get Mr. and Ms. corporate world coming to you for buying, renting, or selling, but they are not in their work mode when they come to see you.  Hence, abnormal psych class from college can come in handy.  Having practiced the real estate sales function for the past few years, yes, the horrendous, mortgage and sales, and foreclosure abundant news years I’ve come to learn a thing or two.  I had very few encounters in the corporate world with unethical, unlawful, mentally or emotionally challenged folk.  Now and again over fifteen years  I did encounter them.  It wasn’t difficult to navigate around them except in a couple of instances when they were my direct manager.  Lots of yoga!  In dealing with the public day in and day out, you cannot so much avoid them as you need to deal with them.  I had a manager tell me at my first job out of college that there are going to be co-workers and bosses that I will not like to work with.  But, my challenge was to find a way, a method, a mantra, that would help me deal with them because unless I am the boss and can fire someone at will, I will have to work with them.  UGH!  I thought at first.  However, time told me this was a true management technique that I needed to embrace.  First step, much like those famous Harvard Case Study management techniques is to evaluate the situation.  Step back and take an objective view of Ms. or Mr. hysterical.  Is their  reaction or behavior equal to the situation at hand? Well, rarely if ever is the behavior of someone being overly emotional equal to asking for a credit check form being filled out, or asking for references.  What to do? Okay to talk with someone more experienced with you and ask their opinion.  The terms “bi-polar” and “emotional problems” are heard frequently these days in relation to such behavior.  How much is really one or the other only a professional mental health worker will know for sure.  But, one thing is clear – remaining calm, professional and sincerely concerned is always a good choice when faced with full frontal emotional reactions that aren’t the norm.  If they continue outside of singular events, best to talk with your manager and co-workers who are also dealing with the same public for specific advise as each person’s own business has different ways of dealing with such situations.  And, when the day is done you can start to hum that very popular song made famous by Barbara Streisand as you head to your home safely – of course I mean “People who love people are the luckiest people in the world.”

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